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Title: Challenges and Practices of the User Support Service in the Croatian Research Information System – CroRIS
Authors: Alilović, Zrinka 
Šarić, Helena 
Hoić, Maja 
Mayer, Marina 
Konjević, Sofija 
Keywords: current research information systems;research information management;CroRIS;user support service;system administration roles
Issue Date: 15-May-2024
Publisher: euroCRIS
Series/Report no.: CRIS2024: 16th International Conference on Current Research Information Systems (Vienna, Austria, May 15-17, 2024)
Conference: CRIS2024 – Vienna 
The Croatian Research Information System - CroRIS provides information and data about Croatian scientific and research activities through one central portal. It consists of several modules: CROSBI, Projects, Persons, Equipment and Services, Institutions, Journals, Patents and Products, Events, and Crosmos. Croatian scientific research institutions, as well as higher education institutions are responsible for the credibility and integrity of their data within the system. The user roles in CroRIS are divided according to their level of authority. In this presentation, the roles of superadministrators, institutional coordinators and editors will be further analyzed. Furthermore, this paper offers an overview of the most common challenges that CroRIS User Support Service encounters in carrying out its tasks of maintaining data contained in the system and meeting the needs of the various groups of CroRIS users.
Extended abstract presented as a poster at the CRIS2024 conference in Vienna.-- Event programme available at
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