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|Title:||Quality is the Product is Quality – Information Management as a Closed-loop Process||Authors:||Hahnen, Holger
|Keywords:||research information management;current research information systems;data quality;quality assurance;research reporting;Deutsche Forschungsgemeinschaft (DFG)||Issue Date:||6-Jun-2008||Publisher:||euroCRIS||Source:||"Get the Good CRIS Going - Ensuring Quality of Service for the User in the ERA": Proceedings of the 9th International Conference on Current Research Information Systems (2008)||Series/Report no.:||CRIS2008: 9th International Conference on Current Research Information Systems (Maribor, June 5-7, 2008)||Conference:||CRIS2008 Conference||Abstract:||
When discussing the issue of which criteria should be used to assess the quality of a current research information system, the following aspects are frequently mentioned: How is the assessment’s underlying data model conceived? Is the system technically stable? How user-friendly is the design of the user interface and navigation structure? However, another factor is often overlooked: How is the quality of the information provided by a system? From our point of view, it is precisely this quality that is the main factor governing the acceptance and usage, or rather usefulness, of a research information
system. It thus deserves particular attention.
This article begins by describing the organisational context, within which the information systems developed by the Deutsche Forschungsgemeinschaft (DFG, German Research Foundation) are generated. It will then go on to present the “product-governed quality assurance” model. This model was developed with the goal of achieving the highest possible data quality. The principles on which it is based can be generalised and are thus ideally suited to apply to other systems. Taking a practical example, we will then look at the multifactorial approach that characterises this model. Finally, we will
look at the future prospects and outline the measures intended to lead to application of “product-governed quality assurance” throughout the entire organisation.
Conference paper (10 pages) and presentation (26 slides) delivered at CRIS 2008 Conference in Maribor, Slovenia.
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