Marit Henningsen

Preferred name
Marit Henningsen
Official Name
Marit Henningsen
Translated Name
Marit Henningsen
Email
marit.henningsen@cristin.no
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    Item type:Publication,
    The Importance of User Involvement in the Development of the Norwegian Research Information Repository
    (euroCRIS, 2026-05-20)
    Young, Hanne Hole
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    This paper examines how systematic user involvement helped shaping the design and development of the Norwegian Research Information Repository (NVA), a national infrastructure for open access and research information. The project was developed using an iterative and agile development approach. Due to a scope expansion, the project underestimated the functional diversity and the institutional heterogeneity and struggled with large volumes of feedback from the user community. To address this, a tighter collaboration with internal experts on CRIS was established, and different forms for user participation were introduced. This helped identify key functional requirements, improve the user interface, and align workflows with existing research administration practices. The paper list five recommendations for similar national projects: secure early but structured user representation, anchor work at both operational and strategic levels, involve CRIS experts from the outset, phase user involvement, and communicate clearly about development processes and the handling of user feedback.